SHIPPING

 

Each order is packed with love and we will endeavour to ship your item the next business day. Delivery schedules are estimated and delivery times may vary depending on international customs/shipping locations.  Please contact us at info@thenativebond.com  if you have any questions.

Standard Shipping Fee: $5.00 including handling.

Delivery time: Most of Europe, USA and Australia within 10 days, rest of the world within 14 days.

Express Shipping Fee: (UPS Express) $10.00 including handling. You will be notified via our order system and will receive a tracking number. 

Delivery time: Most of Europe, USA and Australia within 2-4 days, rest of the world within 3-7 days.

As every order is unique, it may be subject to customs/duties/taxes and/or brokerage fees.  You (the recipient) are responsible for these charges.

If you wish to check on the status of your order, please do not hesitate to contact us

 

RETURN POLICY

 

All sales on Native Bond are final.  If you have any questions about any piece before making a purchase, please do not hesitate to contact us at info@thenativebond.com.  We will gladly address any questions or concerns you may have.

In the event you receive an item that you believe is damaged or defective, please contact us within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item.  

If you purchased a piece from another retailer, please consult that retailer’s applicable policies.  We are not responsible for items purchased from other retailers.

 

PRIVACY POLICY

 

We take  the privacy of our customers very seriously. We value our customers and respect your privacy. We collect information about you through our Website in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency, except that we may share your information under certain circumstances with outside consultants or companies, but only for the purpose of enabling those consultants or companies to help this site function or assist us in our business. This Privacy Policy only covers information collected through this Website, and does not cover any information collected offline by us, including information collected by our 3rd Party Wholesale Retail partners.

This Privacy Policy describes the Personal Information we collect about you, why we collect it, how we use it and when we share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect and use certain information.

 

TYPES OF INFORMATION COLLECTED


What we collect and how we use it: The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc.
You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests and for promotions for example. The following are some examples of how such information might be collected and used:

 

Email Newsletter


Our email newsletter is used to communicate new product availability, store events, promotions and discounts. If a user requests to receive our email newsletters, they need to provide a valid e-mail address. Real names need not be used to request newsletters.

 

Purchasing Products


When purchasing our products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site as a guest.
 

Opting Out

 

If you prefer not to receive information from us please let us know by sending your written request via email to info@thenativebond.com. Please provide your full name, mailing address, email address, and phone number when making this request.  Include your email address, full name, and specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.
 

Cookies


Native Bond may use cookies from time to time. A cookie is a unique text file that a web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. NB may use cookies to personalise pages you view, mark or unmark links, or to remember your preferences. If you do not want NB to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services at our web site.
 

Web Site Activity


We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout Sophie Buhai's Web site. Such information is not correlated with any personal information.
 

SSL Security


Your NB account information is password-protected for your privacy and security. NB will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.
 

Links to Third Party Sites


Please be aware that our site may contain links to other sites hosted by third parties. NB does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

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